Solution
Service Center Management
For organizations that repair, service or maintain products: register requests, manage warranty status, dispatch technicians, track spare parts and keep customers informed at every stage.
- ASP.NET Core
- SQL Server
- Notifications
- Power BI
Modules
What the solution covers
Each module can be adopted independently or together, and tailored to your approval rules, terminology and reports.
Service Requests
Multi-channel intake with categorization and priority.
Warranty & Contracts
Warranty validation, AMC contracts and entitlement checks.
Dispatch
Technician scheduling for in-house and on-site service.
Repairs & Parts
Repair stages, diagnostics and spare parts consumption.
Customer Updates
Status notifications by email or messaging channels.
Service KPIs
Turnaround time, first-time fix and backlog analytics.
Tailored, Not Boxed
Built around how you work
We start from a proven foundation, then adapt workflows, fields, approvals, reports and integrations to your organization. You get the speed of a framework with the fit of custom software.
- Configurable approval hierarchies and roles
- Integration with finance, HR and existing systems
- Web and mobile access with role-based security
- Audit trails and management reporting
- Cloud or on-premises deployment
Common industries
See how Service Center would fit your organization
We will walk through your processes and show how the solution can be tailored.